CalypsoCommunications matrix for emergency centres
A modular communications platform developed by CESTEL (Centro Español de Servicios Telemáticos) to manage all communications in an integrated way and coordinate response teams in emergency centres: 112, police, fire services, civil protection, military units…
All communications,
on a single platform.
Calypso jointly manages traditional telephony, IP telephony and video calling, as well as analogue and digital radio communication systems.
Telephony and video calling
Traditional telephony, IP telephony and video calling, managed together.
Analogue and digital radio
Radio communication systems, analogue and digital, on the same platform as telephony.
Response coordination
To coordinate response teams from the emergency centre.
Emergency centres
and call centres.
Solutions based on information and communication technologies, integrated with information management and mobility applications.
- 112
- 061
- Police
- Fire Services
- Civil protection
- Military units
- Call centres
- Video call centres
Mission-critical communications
in a single console.
Voice, video, radio and data from a single operator environment, to coordinate operators, response teams and information systems in real time, with the continuity required by a centre where communications cannot fail.
Integrated console (ICCS)
Multi-channel communications, conferences between participants from different organisations and real-time incident management, from a single interface.
Professional radio
The radio networks of deployed teams, integrated into the same platform as the rest of the centre's communications.
Ready for NG112
Next-generation IP-based emergency communications, emergency mobile applications (PEMEA) and real-time text (RTT).
Full recording
Calls, radio communications and operator screens, for traceability of every operation and subsequent incident analysis.
Flexible architecture
Distributed deployments, with geographical redundancy, hybrid or in the cloud, adapted to each organisation.
Integration
With incident management and contact centre platforms, and with the infrastructure the centre already has.
Let's talk about your communications.
Tell us what you need to coordinate and we'll give you information with no obligation.